PRIVACY POLICY

Privacy policy

 

 

We have updated this policy to reflect changes in data protection law. This policy is effective from 25 May 2018. I, Tina Bozic, and my support team are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information. Any questions regarding this policy and our privacy practices should be sent by email to tina@tinabozic.com or by writing to Tina Bozic s.p., Gregorciceva 25, 5000 Nova Gorica, Slovenia

 

How Do We Collect Information About You?

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We obtain information about you in the following ways:

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• Information You Give Us Directly

For example, we may obtain information about you when you take part in one of my workshops, purchase products or services, sign up for a private session or register to receive my periodic newsletters.

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• When You Visit This Website

 

We, like many companies, automatically collect the following information:

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1. technical information, including the type of device you’re using, the IP address, browser, and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

2. information about your visit to this website, for example, we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

What type of information is collected from you?

The personal information we collect, store and use might include:

• your name and contact details (including postal address, email address and telephone number);

• information about your activities on our website and about the device used to access it, for instance, your IP address and geographical location;

• any other personal information shared with us.

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• providing you with the services, products or information you asked for.

• processing orders that you have submitted;

• carrying out our obligations under any contracts entered into between you and us;

• keeping a record of your relationship with us;

• conducting analysis and market research to better understand how we can improve our services, products or information;

• seeking your views or comments on the services we provide;

• notifying you of changes to our services; and

• sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals, and activities and promotions of goods and services.

 

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfill our statutory and regulatory obligations (e.g. tax/accounting purposes). We review our retention periods on a regular basis. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

Who has access to your information?

 

We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes. However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:

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• Third Parties Working On Our Behalf

 

We may pass your information to our third-party service providers, suppliers, agents, subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Visitor comments may be checked through an automated spam detection service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

• Embedded content from other websites

 

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Lawful Processing

 

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

 

• Specific Consent

 

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

 

• Performance of a contract

 

Where we are entering into a contract with you or performing our obligations under it, like when you buy products and services.

 

• Legal obligation

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Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.

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Legitimate interest

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as the information is used for is fair and does not duly impact your rights).

 

We consider our legitimate interests to be running tinabozic.com as a business in pursuit of our aims and ideals.

 

For example to:

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• send postal communications which we think will be of interest to you;

• conduct research to better understand our supporters and to improve the relevance of our fundraising;

• understand how people choose/use our services and products;

• determine the effectiveness of our services, promotional campaigns and advertising;

• monitor whom we deal with to protect the business against fraud, money laundering, and other risks;

• enhance, modify, personalize or otherwise improve our services /communications for the benefit of our customers; and

• better understand how people interact with our website.

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When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where users would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

 

Your choices

You have a choice about whether or not you wish to receive information from us.

 

We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time using the ‘unsubscribe’ links at the bottom of each email we send, or by emailing tina@tinabozic.com or by writing to Tina Bozic s.p., Gregorciceva 25, 5000 Nova Gorica, Slovenia, Europe.

 

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are completing a purchase transaction

Terms and Conditions

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The following Terms and Conditions will apply to:

Your use of our website; our supply of products and services; and our dealings with you in general. By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.

Refund/Cancellation policy
 

All sales are final; all fees and products and services purchased are non-refundable. We do not accept returns on products and our programs, including mentoring and psychotherapy, are non-refundable. If a payment plan has been agreed upon, you will be held accountable for completing the agreed payments at the agreed times.

If you purchase a package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

 

Fees and EU VAT processing

 

The VAT is due on services we provide unless as per the exemptions described below:

Psychotherapy

 

Slovenian VAT is charged at 22% for any Slovenian customer. Slovenian VAT is charged to any customers outside Slovenia unless they can provide a valid VAT number issued in their country. If you have a VAT number issued outside Slovenia, please send this to us for confirmation so we can verify the details.

 

Consulting / mentoring

 

Slovenian VAT is charged at 22% for any Slovenian customer. Slovenian VAT is charged to any customers based in an EU country unless they can provide a valid VAT number issued in their country. If you have a VAT number issued within the EU, please send this to us for confirmation so we can verify the details.
Any non-EU customers do not need to pay Slovenian VAT.

 

Workshops, Education events

 

On tickets for workshops and education events held outside Slovenia, we charge, in all cases, VAT of the country of the event.

 

Long-term Education

 

We charge VAT of the country of education on fees for long-term education when charged to persons without a valid VAT number. If you have a VAT number, please send this to us for confirmation so we can verify the details and send you a reverse-charge invoice.

 

On-line Workshops and online Education services

 

Slovenian VAT is charged at 22% to all customers unless they can provide a valid VAT number issued in their country. If you have a VAT number, please send it to us for confirmation so we can verify the details and send you a reverse-charge invoice.

 

Self-study programs (e-service)

 

VAT of the EU country of the participant is charged to all EU customers unless they can provide a valid VAT number issued in their country. If you have a VAT number, please send it to us for confirmation so we can verify the details and send you a reverse-charge invoice. Any non-EU customers do not need to pay VAT within the EU.

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Your Rights

You have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

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• Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. If you want to access your information, please send a description of the information you would like to see and proof of your identity by post to the address provided below.

 

• Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email or post.

 

• Right to restrict the use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.

 

• Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In some cases, we will anonymize that information, rather than delete it.

 

• Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

 

• Right to object

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

 

If you want to exercise any of the above rights, please email us. We will endeavor to respond fully to all requests within one month of receipt of your request, however, if we are unable to do so we will contact you with reasons for the delay.

 

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.

 

Keeping your information safe

 

When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.

 

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Keeping your information up to date

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We take reasonable steps to ensure your information is accurate and up to date.

 

We really appreciate it if you let us know when your contact details change.

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Use of ‘cookies’

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Like many other websites, this website uses cookies, log files, web beacons, tags and pixels.

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

 

“Log files” track actions occurring on tinabozic.com and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
When you visit tinabozic.com, we currently don’t use this technology to track your engagement with the website and related websites/apps such as Shopify, Eventbrite, and Drip.

 

It is possible to switch off cookies by setting your browser preferences.  Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other organizations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.

 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third party site.

 

Changes to this policy

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Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.

 

Review of this Policy: 26th July 2021

We keep this policy under regular review.